Human Resource Service Portfolio Supervisor - Remote

Overview

The Portfolio Supervisor is responsible for overseeing the successful delivery of services to our customers, ensuring services meet or exceed client expectations and are aligned with organization goals.

In Short

• Ensure timely and efficient delivery of service to customers.
• Allocate and manage resources for effective service delivery.
• Onboard new clients and build partner relationships.
• Monitor service performance and conduct regular service reviews.
• Identify and address service-related problems collaboratively.
• Evaluate service delivery processes for optimization.
• Lead and motivate a geographically diverse team.
• Prepare reports on service delivery performance.
• Maintain knowledge of employment laws and compliance.
• Develop guidelines to promote customer adherence to requirements.

Requirements

• Excellent verbal and written communication skills.
• Ability to lead and inspire a team.
• Strong analytical and problem-solving abilities.
• Capacity to build and maintain strong relationships.
• Effective time management and multi-tasking skills.
• Strong personal computer skills, including Microsoft Office.
• Able to navigate complex situations confidently.
• Adept at working across functions to deliver outcomes.

Benefits

• Remote working opportunities.
• Professional development and growth.
• Supportive team environment.
• Competitive salary and benefits.
• Flexible work hours.