HR Operations Supervisor - Human Capital Management - Remote

Overview

The HR Operations Supervisor, HCM is responsible for the operational oversight and frontline leadership of consultants supporting PuzzleHR’s HCM Services product lines. This role ensures high-quality client service delivery by overseeing day-to-day project work, driving team performance, and proactively identifying service gaps or client risks.

In Short

• Directly oversee, coach, and support a team of consultants across various HCM service lines.
• Monitor and manage project workload distribution to ensure timely delivery of contracted services.
• Drive accountability and performance management through one-on-ones and progress check-ins.
• Serve as an escalation point for client-related challenges.
• Contribute to process improvement and automation efforts.
• Collaborate cross-functionally to streamline handoffs and improve client outcomes.
• Support hiring, onboarding, and development of team members.
• Provide insight on team capacity and project forecasting.
• Other duties as assigned.

Requirements

• 3+ years of experience in an HCM operations or client services role.
• Proven experience leading project-based teams in a client-facing environment.
• Familiarity with HCM platforms like Dayforce, UKG, ADP.
• Strong communication and problem-solving skills.
• Ability to manage competing priorities and coach team members.
• Excellent written and oral communication skills.
• Ability to deliver clear presentations.
• Ability to handle sensitive and confidential information.

Benefits

• Generous benefit package effective from the first day of hire.