Benefits Specialist - Broker Support & Implementation - Remote

Overview

The Benefits Specialist – Broker Support & Implementation is a detail-oriented and customer-focused Benefits Specialist to support insurance brokers and employer clients with the implementation and ongoing management of benefits through the Employee Navigator Benefits Administration System.

In Short

• Serve as the primary point of contact for brokers and employer groups.
• Configure and maintain client benefit plans and workflows.
• Coordinate with brokers and carriers to gather necessary documents.
• Guide brokers and HR teams through onboarding and setup.
• Troubleshoot system issues and perform root cause analysis.
• Train brokers and HR users on platform functionality.
• Ensure compliance with benefit regulations and data accuracy.
• Assist in developing standard operating procedures.
• Stay current with platform updates and client needs.

Requirements

• 2–4 years of experience in benefits administration or consulting.
• Hands-on experience with Employee Navigator or similar platforms.
• Knowledge of group health, dental, vision, life, and ancillary plans.
• Strong communication and client service skills.
• High attention to detail and accuracy.
• Proficiency in Excel and Microsoft Office tools.

Benefits

• Remote work opportunity.
• Engaging work environment.
• Professional development opportunities.
• Potential for career advancement.