Payment Operations Supervisor - Remote

Overview

The Payment Operations Supervisor plays a critical role in ensuring the smooth, efficient, and compliant execution of all payment operations. This role serves as a subject matter expert in payment processes, internal controls, and operational efficiency, while also acting as the deputy to the Payment Operations Manager during their absence.

In Short

• Ensure equitable task distribution and track quarterly goals.
• Conduct weekly 1:1 meetings for feedback and coaching.
• Monitor team performance and offer development opportunities.
• Identify operational inefficiencies and propose improvements.
• Foster a collaborative team environment.
• Act as deputy to the Payment Operations Manager.
• Develop strategies to engage the team.
• Ensure compliance with policies and regulations.
• Collaborate with cross-functional teams for smooth workflows.
• Manage team resources effectively during peak periods.

Requirements

• Fluency in English; other languages advantageous.
• 5+ years of experience in the Forex industry.
• Proven leadership experience in global teams.
• Experience in managing projects and coordinating resources.
• Expertise in developing operational procedures.

Benefits

• Competitive salary with bonus scheme.
• Collaborative and friendly culture.
• Flexible hybrid working options.
• Remote working option for up to 6 weeks per year.
• Ongoing personal development opportunities.
• Paid volunteering days and workplace giving program.
• Comprehensive medical insurance.
• Pension fund and employee assistance program.