Operations Supervisor - Remote

Overview

The Operations Supervisor at CVS Health plays a crucial role in supporting store management and ensuring excellent customer service while leading store operations.

In Short

• Lead store operations in the absence of management.
• Supervise and direct store crew activities.
• Assist customers with inquiries and promote positive shopping experiences.
• Ensure compliance with customer service policies.
• Manage merchandise presentation and inventory tasks.
• Work a full-time flexible schedule, including weekends and overtime.
• Utilize analytical and communication skills for effective supervision.
• Provide feedback and coaching to colleagues on customer service.
• Support planning and execution of promotional displays.
• Maintain confidentiality of customer information.

Requirements

• High school diploma or equivalent preferred.
• Experience in retail supervision is preferred.
• Strong deductive reasoning and analytical skills.
• Advanced communication and influencing skills.
• Ability to work a flexible schedule.
• Experience in customer service environments.
• Ability to handle customer relations issues effectively.
• Proficiency in computer skills.

Benefits

• Competitive pay and comprehensive benefits package.
• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Employee stock purchase plan.
• Access to retiree medical benefits.