Employee Service Representative - Remote

Overview

The Employee Service Representative uses extensive knowledge and skills obtained through experience and training to assist in the development, implementation, and solutions for PuzzleHR clients.

In Short

• Create effective and informational employee communications through email and phone touchpoints.
• Address and/or redirect new hire queries regarding different departments.
• Complete verifications of employment, wage verifications, and other ad-hoc data entry projects.
• Perform other duties assigned as projects.
• Provide excellent customer service to all employees from our various clients.
• Research and keep updated the given databases in order to provide accurate information to the employees.
• Develop and maintain relationships and communications with internal partners via phone, email, and video conference.
• Creation of SOPs, training, and process improvement suggestions.

Requirements

• Able to navigate a variety of HR systems and platforms such as: payroll, benefits, applicant tracking systems, HRIS.
• Understanding of benefits plans.
• Good written and oral communication.
• Handle sensitive and confidential information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Ability to collaborate with team members.
• Bachelor’s degree and/or a minimum of two (2) years in related human resources experience.
• PHR/SHRM Certification preferred, but not required.

Benefits

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.