Employee Services Representative II - Remote

Overview

The Employee Services Representative II is responsible for handling escalated inquiries and transactions requiring specialized knowledge in various HR functions while providing exceptional customer support in a fast-paced environment.

In Short

• Receive and process complex escalation calls from Tier 1 representatives.
• Provide specialized assistance in HR areas such as compliance and benefits.
• Communicate effectively via phone, email, and in-person.
• Monitor work queues and manage multiple tasks independently.
• Maintain high standards of productivity and accuracy.
• Cross-train on other duties as required.
• Exhibit a positive attitude in customer interactions.
• Develop deep expertise in assigned functional areas.
• Work overtime during high-volume periods as needed.
• Perform additional duties as assigned.

Requirements

• Associate's degree preferred; Bachelor's degree preferred.
• At least two years of experience in relevant HR functions.
• Proficient in Microsoft Office.
• Strong written and verbal communication skills.
• Attention to detail and time management skills.
• Ability to adapt to changing work conditions.
• Collaboration and team-building abilities.
• Experience with processing data and payroll is a plus.
• Technological literacy in navigating web browsers and office software.
• No travel required.

Benefits

• Comprehensive health and welfare benefits including medical and dental.
• Paid time off for vacation, illness, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Potential eligibility for annual bonuses or commissions.
• Supportive work environment focused on employee well-being.