Sales Service Representative - Remote

Overview

The Sales Service Representative at Mosaic plays a crucial role in ensuring customer satisfaction through effective management of commercial and supply chain transactions.

In Short

• Manage the order to cash process for assigned customers.
• Resolve customer issues related to pricing, transactions, and orders.
• Drive solutions for customer-related issues impacting order management.
• Serve as a customer advocate to ascertain and meet requirements.
• Participate in customer visits and delivery teams.
• Evaluate contract and order analytics for planning.
• Ensure compliance with SOX controls and risk management.
• Document and manage case resolutions.
• Collaborate with cross-functional teams to improve processes.
• Utilize digital tools for order processing and management.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, or related field.
• 4-6 years of relevant experience in a customer-facing role.
• Strong problem-solving and critical thinking skills.
• Excellent communication and presentation abilities.
• Familiarity with ERP (SAP) and CRM (Salesforce) software.
• High attention to detail and results-driven mindset.
• Experience in Supply Chain, Manufacturing, or Logistics.
• Aptitude for digital troubleshooting and customer interactions.

Benefits

• Competitive base salary with bonus incentives.
• 11 paid holidays each year.
• Generous 401k with company match.
• Paid sick leave and vacation time.
• Comprehensive health benefits including Medical, Dental, and Vision.
• Tuition reimbursement and paid parental leave.