Enterprise Customer Success Engineer - Remote

Overview

We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore.

In Short

• Drive customer success for Procore’s Enterprise clients.
• Serve as a product champion and subject matter expert.
• Make data-driven recommendations for optimizing Procore usage.
• Craft value-based presentations to address customer business problems.
• Provide product updates and participate in demonstrations.
• Act as a technical account manager with high responsiveness.
• Collaborate cross-functionally with Sales, Support, and Marketing.
• Develop mastery of Procore’s products and industry best practices.
• Up to 50% travel to client sites and industry events.
• Foster a positive team culture and mentor colleagues.

Requirements

• Passion for construction and technology.
• 8+ years of Construction industry expertise preferred.
• 8+ years in Customer Success or Technical Pre-Sales.
• Strong technical aptitude to master Procore’s offerings.
• Ability to work collaboratively on time-sensitive projects.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Experience as a technology evangelist is a plus.
• Understanding of various construction verticals is a plus.
• Bachelor’s degree in relevant fields preferred.

Benefits

• Generous paid time off and healthcare coverage.
• Career enrichment and development programs.
• Equity compensation eligibility.
• Dynamic and inclusive work environment.