Enterprise Customer Success Engineer - Remote

Overview

Freshpaint is looking for founding members of our Customer Success team to help our customers successfully take a privacy-first approach to healthcare marketing.

In Short

• Own leading and lagging indicators of success.
• Achieve operational excellence.
• Own the onboarding journey throughout the entire engagement.
• Become knowledgeable about healthcare data privacy.
• Form close relationships with our customers.
• Advocate for the best customer experience.
• Expand existing customers.
• Constantly iterate on our process.
• Travel up to 20% of the time.

Requirements

• Previous experience in customer-facing roles within enterprise software or SaaS.
• Clear understanding of web technologies, analytics, and front-end development.
• Technical proficiency and stakeholder alignment.
• Strong operational discipline with an analytical mindset.
• Exceptional oral and written communication skills.
• Demonstrated ability to excel in a collaborative team environment.
• Deep commitment to customer success.

Benefits

• Joining a high-growth venture-backed startup.
• Competitive compensation with generous equity.
• Half-day Fridays every week.
• Unlimited PTO with a minimum requirement of 2 weeks per year.
• 100% remote work.
• Health, dental, and vision insurance 100% covered by the company.
• Mental health benefits.
• Generous parental leave.
• Regular team offsites 2-4 times per year.
• Ownership of your work and collaboration with a close team.