Enterprise Customer Success Engineer - Remote

Overview

We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore.

In Short

• Drive the success of Procore’s Enterprise customers.
• Be the product champion and subject matter expert.
• Help customers understand best practices around construction technology.
• Make data-driven recommendations to optimize Procore's value.
• Craft value-based presentations for customer business problems.
• Provide product roadmap updates to customers.
• Serve as a technical account manager with high responsiveness.
• Collaborate cross-functionally within Procore.
• Develop mastery of Procore’s products and industry best practices.
• Up to 50% travel to client sites and events.

Requirements

• Passion for construction and technology.
• 8+ years of construction industry expertise preferred.
• 8+ years of Customer Success or Technical Pre-Sales experience.
• Strong technical aptitude for Procore’s offerings.
• Outstanding presentation and communication skills.
• Strong analytical and problem-solving skills.
• Experience as a technology evangelist in the construction industry is a plus.
• Understanding of various construction verticals is a plus.
• Bachelor’s degree in relevant fields preferred.
• Experience managing construction projects is preferred.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• Equity compensation.
• Dynamic and inclusive work environment.
• Opportunities to try new ideas and own your work.
• Support for personal and professional growth.
• Collaborative team culture.
• Access to resources for improvement.
• Commitment to fair and competitive compensation.