Senior Provider Customer Success Manager - Acute & Payer - Remote

Overview

The Senior Provider Customer Success Manager will serve as a trusted advisor to clients in the healthcare sector, ensuring optimal adoption of technology and maintaining long-term strategic relationships.

In Short

• Manage strategic partnerships with healthcare clients.
• Identify performance improvement opportunities through data analysis.
• Promote collaboration among clients to share success stories.
• Deliver narratives on product utilization to illustrate ROI.
• Facilitate training and education needs for clients.
• Work closely with market leadership on relevant initiatives.
• Ensure alignment of solutions with operational goals.
• Provide ongoing consultative support to clients.
• Travel 30% within the Southeastern US and to Toronto headquarters.
• Preference for candidates located in Florida, but remote work is an option.

Requirements

• 2-5 years of experience in healthcare, especially in health systems or hospitals.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proven relationship-building and teamwork capabilities.
• Strategic thinking with strong analytical skills.
• Experience with CRM tools is essential.
• Familiarity with SaaS or EHR is advantageous.
• Entrepreneurial spirit is a strong bonus.

Benefits

• Opportunity to work remotely.
• Engage in meaningful work within the healthcare industry.
• Collaborate with a dynamic team of professionals.
• Access to ongoing professional development opportunities.
• Work in a supportive and innovative environment.