Provider Customer Success Manager - Acute & Payer - Remote

Overview

The Provider Customer Success Manager is responsible for developing strategic partnerships with clients in the healthcare sector, ensuring optimal adoption of technology and delivering measurable value through consultative support.

In Short

• Manage strategic partnerships with clients as the main liaison.
• Pinpoint opportunities for enhancing customer performance through data analysis.
• Facilitate collaboration among clients to share success stories.
• Advise clients on solution adoption and alignment with operational goals.
• Deliver narratives on product utilization to illustrate ROI.
• 2-5 years of experience in healthcare required.
• Strong written and verbal communication skills needed.
• Excellent organizational and project management skills are essential.
• Experience with CRM tools and SaaS/EHR is advantageous.
• 25% travel expected within the US and occasional travel to Toronto.

Requirements

• 2-5 years of experience in healthcare, preferably in health systems or hospitals.
• Exposure to healthcare organizations is necessary.
• Strong communication abilities are a must.
• Excellent organizational, project management, and time management skills.
• Strong relationship-building and teamwork capabilities.
• Demonstrated strategic thinking and analytical skills.
• Experience with CRM tools is required.
• Experience with SaaS or EHR is a plus.
• Entrepreneurial spirit is a strong bonus.

Benefits

• Opportunity to work in a dynamic healthcare environment.
• Engagement with a variety of clients and projects.
• Professional development opportunities.
• Flexible work arrangements with remote options.
• Collaborative team culture.