Account Manager - West - Remote

Overview

The Account Manager is responsible for ensuring client and customer needs are met and understood across departments, requiring excellent timeline management, business acumen, and professional communication skills.

In Short

• Communicate with clients to understand and address their needs.
• Build strong client relationships for business retention and acquisition.
• Conduct technical discussions to explore new opportunities.
• Manage production pipeline information for new business.
• Collaborate with internal departments to fulfill customer requests.
• Resolve client complaints and track processes.
• Represent client interests within the firm to enhance customer experience.
• Analyze consumer behavior data to adapt to changing needs.
• Engage with customers to identify additional sales opportunities.
• Provide technical support and conduct product presentations.

Requirements

• Experience in selling solutions and engaging with senior leadership.
• Strong verbal and written communication skills.
• Ability to manage communications promptly and professionally.
• Proven relationship-building skills with clients.
• Capability to work cross-departmentally to meet customer needs.
• Excellent organizational skills for managing multiple accounts.
• Advocate for customer needs while balancing company goals.
• Adaptability to fast-paced environments with frequent travel.

Benefits

• 15 days of vacation plus 12 national holidays.
• 40 hours of paid sick time off.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• HSA/FSA options available.