Support Engineer - Remote

Overview

As a Support Engineer, you will be working in a customer-facing capacity, helping to ensure they have a seamless experience using our products and navigating any issues that arise.

In Short

• Interacting with customers to resolve technical issues.
• Meeting or exceeding customer expectations on response quality.
• Taking end-to-end ownership of assigned customer issues.
• Communicating with customers via online support tools and calls.
• Collaborating with internal teams for issue resolution.
• Documenting bugs and providing feedback for improvements.
• Ensuring compliance with best practices and standards.
• Participating in on-call rosters and weekend coverage.
• Helping team members with knowledge sharing.
• Building knowledge of the product/service.

Requirements

• Excellent communication skills, both verbal and written.
• Strong troubleshooting skills.
• Experience with Linux, Unix, and Windows Server OS.
• Understanding of Internet protocols like HTTP and SSL.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.