Account Manager - Remote

Overview

As an early Account Manager at PermitFlow, you will be responsible for owning the commercial relationship with a portfolio of construction and real estate development clients — driving value, revenue, and retention.

In Short

• Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers and influencers.
• Own the full account lifecycle — from implementation oversight to ongoing engagement, renewal, and expansion.
• Develop strategic account plans that identify growth opportunities (e.g., new projects, regions, or service lines).
• Lead renewal negotiations and coordinate expansion discussions in partnership with Sales and Customer Success leadership.
• Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery.
• Monitor account health and proactively mitigate churn risk through structured interventions.
• Partner with Product and Ops to advocate for customer needs and influence our roadmap.
• Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales.

Requirements

• 2–4 years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred)
• Proven track record of renewals, upsells, or account growth
• Strong negotiation and presentation skills
• Self-starter who thrives in ambiguous and evolving environments
• Experience in construction, permitting, or real estate tech is a major plus

Benefits

• Equity packages
• Competitive Salary
• 100% Paid health, dental & vision coverage
• Company issued laptop.
• Home office & equipment stipend
• Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO