Account Manager - Remote

Overview

The Account Manager serves as the primary post-sale point of contact for Thumbtack high-value professionals, ensuring they achieve their business results using the Thumbtack platform.

In Short

• Understand professionals' strategic goals and support them in maximizing their Thumbtack experience.
• Prioritize outreach efforts based on customer health and market indicators.
• Build and execute account and action plans.
• Introduce and drive adoption of new product features.
• Propose expansion opportunities to meet professionals' growth targets.
• Share best practices with professionals and colleagues.
• Translate professional feedback into product requirements.
• Maintain strong knowledge of the Thumbtack platform and updates.

Requirements

• Bachelor’s degree and 3+ years of proactive, customer-facing/account management experience OR 5+ years of relevant experience.
• Experience managing a portfolio of accounts and meeting revenue targets.
• Strong customer relationship-building skills.
• Experience with Salesforce (SFDC) is a must.
• Ability to analyze data and communicate insights.
• Proficient in Google Sheets and Google Slides.

Benefits

• Opportunity to make a significant impact on professionals' success.
• Work in a diverse and inclusive environment.
• Access to training and professional development.
• Flexible work arrangements.