Italian Speaking Email Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

In Short

• Respond promptly to customer inquiries via email in Italian.
• Assist customers with order-related questions and account issues.
• Troubleshoot issues and provide appropriate solutions.
• Document all email interactions in the CRM system.
• Collaborate with team members to enhance service quality.
• Identify trends in customer inquiries and suggest improvements.
• Stay informed about the latest product updates and company policies.

Requirements

• Fluency in Italian and English, both written and spoken.
• Prior experience in email support or customer service roles.
• Exceptional written communication skills.
• Strong problem-solving abilities.
• Ability to work independently in a remote environment.
• Familiarity with CRM software and email management tools.
• Enthusiastic about delivering excellent customer service.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...