Italian Speaking Email Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

In Short

• Respond promptly to customer inquiries via email in Italian.
• Assist customers with order-related questions and account issues.
• Troubleshoot issues and provide appropriate solutions.
• Document all email interactions in the CRM system.
• Collaborate with team members to enhance service quality.
• Identify trends in customer inquiries.
• Stay informed about the latest product updates.

Requirements

• Fluency in Italian.
• Strong written communication skills.
• Ability to troubleshoot and solve problems.
• Experience in customer service roles.
• Familiarity with CRM systems.
• Team collaboration skills.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development opportunities.
• Supportive team culture.