Dutch Speaking Client Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a position for a Dutch Speaking Client Support Specialist. This role is ideal for individuals who are passionate about delivering high-quality customer service and are eager to assist Dutch-speaking clients with their inquiries in a friendly and professional manner.

In Short

• Provide exceptional support to Dutch-speaking clients through various communication channels, including phone, email, and live chat.
• Handle customer inquiries regarding products, services, and account issues with care and efficiency.
• Troubleshoot customer concerns and provide timely resolutions to enhance customer satisfaction.
• Accurately document each client interaction in the CRM system for effective follow-up.
• Collaborate with team members to maintain high service standards and improve overall customer experience.
• Identify process improvement opportunities based on client feedback and discussions.
• Stay updated on product offerings to provide accurate and relevant information to clients.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or client support roles.
• Ability to work effectively in a team environment.
• Proficiency in using CRM systems and other support tools.
• Problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Supportive and dynamic work environment.
• Health and wellness benefits.