Dutch Speaking Support Specialist - Remote

Overview

Mercier Consultancy is looking for a dedicated Dutch Speaking Support Specialist to join our Online Travel Agency team. In this role, you will serve as the primary contact for our Dutch-speaking clients, providing them with top-notch support and assistance related to their travel bookings and inquiries.

In Short

• Offer exceptional support to Dutch-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and related services.
• Efficiently resolve client issues and ensure high levels of customer satisfaction.
• Guide clients in navigating our online booking platform and address any technical queries.
• Record customer interactions and feedback to help improve our services continually.
• Collaborate with internal teams to escalate and remedy complex problems when necessary.
• Keep up-to-date with travel industry trends and company service offerings to provide accurate information.

Requirements

• Fluency in Dutch (written and spoken).
• Strong communication skills and a customer-oriented mindset.
• Experience in customer service, preferably in the travel industry.
• Ability to work in a fast-paced environment.
• Proficiency in using online platforms and tools.

Benefits

• Opportunity to work in a dynamic team.
• Flexible working hours.
• Access to travel discounts and benefits.
• Professional development opportunities.