Norwegian Speaking Email Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Respond to customer emails in Norwegian, offering accurate and comprehensive answers about products and services.
• Assist clients with inquiries related to orders, account management, and general support issues.
• Effectively troubleshoot problems and provide solutions or escalate them to management when necessary.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Work collaboratively with fellow team members to maintain high standards of service.
• Identify and relay common customer issues and feedback to management to drive improvements.
• Remain knowledgeable about product updates and company policies to provide informed assistance.

Requirements

• Strong written communication skills in Norwegian.
• Experience in customer service roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a collaborative mindset.
• Detail-oriented with strong organizational skills.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Supportive team environment.
• Training and development opportunities.