Norwegian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for a Norwegian Speaking Support Specialist at our Online Travel Agency. In this critical role, you will act as a key point of contact for our Norwegian-speaking clients, providing them with outstanding support and assistance with their travel inquiries and bookings. Your main responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you are passionate about travel and delivering exceptional customer service, we encourage you to apply!

In Short

• Provide exceptional support to Norwegian-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to travel bookings, itineraries, and other travel services.
• Effectively resolve client issues to ensure a high level of customer satisfaction.
• Guide clients through our online booking platform and assist with technical questions.
• Document and track customer interactions and feedback for ongoing improvements.
• Collaborate with internal teams to escalate and resolve complex issues as necessary.
• Stay updated on travel industry trends and company offerings to share relevant information with clients.

Requirements

• Fluency in Norwegian and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the travel industry.
• Ability to handle customer inquiries and resolve issues effectively.
• Familiarity with online booking systems is a plus.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Flexible working hours.
• Employee discounts on travel bookings.
• Professional development opportunities.