Nordic Speaking IT Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide stellar technical support to Nordic-speaking clients through multiple communication channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues efficiently and effectively.
• Educate customers on product features and best practices to enhance their user experience.
• Accurately document all support interactions and solutions in our ticketing system.
• Collaborate with fellow team members to escalate and resolve complex technical issues.
• Keep up-to-date with the latest technology and support trends to improve customer experience.
• Contribute positively to team discussions and knowledge sharing.

Requirements

• Technical mindset and passion for helping others.
• Fluency in a Nordic language.
• Experience in IT support or related field.
• Strong communication skills.
• Ability to work in a team environment.

Benefits

• Opportunity to work in a vibrant team.
• Beautiful city location in Athens, Greece.
• Continuous learning and development opportunities.