Nordic Speaking Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment, the foremost agency connecting talented professionals with outstanding career opportunities in Greece. We are currently seeking dynamic individuals for Nordic Speaking Technical Support Roles, available remotely from Athens, Greece. This position is perfect for those fluent in any Nordic language (Danish, Norwegian, Finnish, or Swedish) who are eager to leverage their language skills in a thriving customer support environment. As a key member of our technical support team, you will provide exceptional service and solutions to Nordic-speaking customers, making a significant impact on their experience with our products and services. If you are tech-savvy and passionate about helping others, this role is a perfect fit for you!

In Short

• Deliver exceptional technical support to Nordic-speaking customers through multiple channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues effectively and promptly.
• Maintain high customer satisfaction by providing clear communication and timely follow-up on inquiries.
• Document all support interactions accurately in the company’s CRM system.
• Collaborate with team members to improve support processes and share best practices.
• Analyze customer feedback to identify areas for improvement and enhance service quality.
• Stay informed about product updates and ongoing training for technical support.

Requirements

• Fluency in any Nordic language (Danish, Norwegian, Finnish, or Swedish).
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience in customer service or technical support is a plus.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is advantageous.

Benefits

• Work remotely from Athens, Greece.
• Opportunity to work in a dynamic and supportive environment.
• Continuous training and development opportunities.
• Competitive salary and benefits package.