Nordic Speaking Customer Support Specialist - Remote

Overview

Join The House of Mercier, a leading recruitment agency dedicated to connecting talented professionals with exceptional career opportunities worldwide. We are delighted to announce a unique opportunity for Nordic Speaking individuals to work in Greece with a fully paid relocation package. In this role, you will have the chance to immerse yourself in a vibrant culture while contributing to a dynamic team. Your Arabic, Danish, Finnish, Norwegian, or Swedish language skills will be invaluable as you assist clients in optimizing their job search strategies, ensuring a seamless transition and effective communication in the Nordic market. This role offers you the opportunity to enhance your career while experiencing the stunning landscapes and rich history of Greece. If you're passionate about helping others find their perfect job, dedicated to delivering outstanding service, and eager to build your career in a supportive and innovative environment, we would love to hear from you.

In Short

• Provide exceptional customer support to Nordic-speaking clients through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries and resolve issues effectively to ensure a high level of satisfaction.
• Maintain a thorough understanding of the company’s products and services to provide accurate assistance.
• Document all customer interactions in the company’s CRM system for accurate tracking.
• Collaborate with team members to enhance service quality and customer experience.
• Engage in ongoing training sessions to keep skills updated and improve service delivery.
• Provide feedback on customer trends and contribute ideas for process improvement.

Requirements

• Fluency in Arabic, Danish, Finnish, Norwegian, or Swedish.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to work in a team-oriented environment.
• Familiarity with CRM systems.
• Willingness to engage in ongoing training.
• Problem-solving skills.

Benefits

• Fully paid relocation package to Greece.
• Opportunity to work in a dynamic team.
• Experience a vibrant culture and stunning landscapes.
• Career enhancement opportunities.
• Supportive and innovative working environment.