Norwegian Speaking Support Specialist - Remote

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for a Norwegian Speaking Support Specialist at our Online Travel Agency. In this pivotal position, you will act as a key point of contact for our Norwegian-speaking clients, providing exceptional customer support and assistance with their travel inquiries and bookings. Your primary responsibilities will include addressing customer questions about travel options, resolving any issues, and guiding clients through our online booking platform. If you have a passion for travel and a strong commitment to delivering excellent service, we encourage you to apply!

In Short

• Provide outstanding support to Norwegian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and other travel services.
• Effectively resolve client issues, ensuring high levels of customer satisfaction.
• Guide clients through our online booking platform and assist them with technical questions.
• Document and track customer interactions and feedback to support continuous improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay updated on travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Norwegian and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the travel industry.
• Ability to handle multiple inquiries and work in a fast-paced environment.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and attention to detail.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development.
• Flexible working hours.
• Travel perks and discounts.
• Supportive team environment.