Italian Speaking E-commerce Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care.

In Short

• Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
• Assist customers with questions about product information, order status, returns, and payment processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and process customer orders accurately and efficiently.
• Stay informed about the latest product updates, promotions, and company policies.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.

Requirements

• Fluency in Italian is essential.
• Strong communication skills.
• Experience in customer service or e-commerce is a plus.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.

Benefits

• Opportunity to work in a dynamic e-commerce environment.
• Be part of a supportive team.
• Gain experience in customer service.
• Potential for career growth.