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Italian Speaking E-commerce Support Specialist - Remote

Posted 29 weeks ago
Customer Service
Full Time
Worldwide

Overview

An exciting opportunity for an Italian Speaking E-commerce Support Specialist based in Athens, Greece, focusing on enhancing the online shopping experience for Italian-speaking customers.

In Short

  • Provide high-quality support to Italian-speaking customers via email, chat, and phone.
  • Troubleshoot and resolve issues related to orders, payments, and product inquiries.
  • Assist in managing product listings and ensuring accurate information is displayed online.
  • Work closely with the marketing team on promotional campaigns and customer feedback.
  • Document customer interactions and escalate issues when necessary.
  • Participate in team meetings to discuss performance metrics and best practices.

Requirements

  • Fluency in Italian and English.
  • Experience in customer service or e-commerce support.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with e-commerce platforms is a plus.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic team.
  • Professional development opportunities.
  • Flexible working hours.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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