Danish Speaking Mobile Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to present an opportunity for a Danish Speaking Mobile Support Specialist. This position is perfect for individuals who have a strong passion for mobile technology and a commitment to exceptional customer service. In this role, you will provide assistance to Danish-speaking clients, addressing their mobile device queries and technical problems to ensure a smooth customer experience.

In Short

• Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
• Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.
• Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.
• Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.
• Collaborate with technical teams to escalate complex issues and contribute to the continuous improvement of support processes.
• Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.
• Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.

Requirements

• Fluency in Danish, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Experience in customer service or technical support, preferably in mobile technology.
• Ability to troubleshoot technical issues effectively.
• Familiarity with customer relationship management (CRM) systems.
• Passion for mobile technology and staying updated with trends.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Training and development opportunities.
• Supportive team culture.