Customer Support Specialist (Japanese - Keigo Speaker) - Remote

Overview

The Customer Support Specialist will provide support to users in the Japanese market, handling requests and ensuring quality compliance for courses on the platform.

In Short

• Provide professional, empathetic responses to customer support tickets.
• Master the product and support policies.
• Troubleshoot technical issues reported by users.
• Work on special short-term projects as needed.
• Handle requests in native honorific Japanese (Keigo).
• Ensure quality compliance of uploaded courses.
• Maintain strong communication and problem-solving skills.
• Flexibility with work schedules.
• Ability to work independently.
• Commitment to customer satisfaction.

Requirements

• Excellent (near-native) written English.
• Knowledge and experience in using Honorific Japanese (Keigo).
• Amazing customer service skills.
• Proactive attitude and initiative.
• Strong attention to detail.
• Ability to quickly communicate through typing.
• Handle difficult conversations effectively.
• Strong technical proficiency with web and mobile devices.
• Flexibility with schedules.
• Ability to provide workarounds for unclear solutions.

Benefits

• Full-time employment.
• Competitive compensation based on experience.
• Wellness program support.
• Attractive benefits package.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.