Healthcare Real Time Coordinator - Remote

Overview

The Healthcare Real Time Coordinator is responsible for managing resources in real-time to ensure optimal performance across various communication channels, including Email, Messaging, and Voice. This role involves monitoring incoming volumes and making quick decisions to maintain service delivery.

In Short

• Support partner through Voice, Email, and Messaging/Chat lines of business.
• Manage ticket distribution, scheduling, and adherence to schedules.
• Monitor real-time incoming volumes and arrange additional coverage.
• Collaborate with management to enhance support delivery.
• Assist in time tracking accuracy for agents.
• Support reporting distribution and assist with projects as needed.
• Utilize WFM and CX Tools for team management.
• Maintain strict confidentiality.
• Flexible working arrangements available.
• Competitive salary and benefits package offered.

Requirements

• Experience in an Analyst position.
• Strong work ethic and attention to detail.
• Familiarity with CX platforms, preferably Zendesk.
• Ability to multitask and focus on reports for extended periods.
• Effective communication skills and initiative.
• Team player with a collaborative mindset.
• Basic skills in Google Sheets and Microsoft Excel.
• Alignment with PartnerHero's core values.

Benefits

• Flexible working arrangements (US Only).
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits including medical, dental, and vision options.
• Competitive retirement benefits (US only).
• Access to free fitness workouts from home.
• Training opportunities and mentorship.
• 1-on-1 coaching and feedback sessions.