Healthcare Coordinator - Remote

Overview

We are seeking a dedicated and empathetic Healthcare Coordinator to join our team. As the first point of contact for patients, you will play a vital role in guiding them through our therapy services, managing insurance verification, and ensuring a seamless intake process.

In Short

• Handle inbound and outbound calls to educate patients on available therapy services.
• Verify insurance coverage through portals and phone calls, ensuring accuracy and efficiency.
• Enter patient information into systems with strong attention to detail and accuracy.
• Demonstrate empathy and understanding while interacting with patients, addressing their needs and concerns.
• Leverage communication and persuasive skills to promote therapy services effectively.
• Utilize platforms such as ClickUp (CRM) and WebPT (EMR) to manage patient data and workflows.

Requirements

• Strong communication skills.
• Experience in customer service or healthcare coordination.
• Attention to detail.
• Ability to work independently and manage time effectively.

Benefits

• Opportunity to make a difference in patients' lives.
• Work in a supportive team environment.
• Flexible working hours.