Customer Support Specialist (Korean Speaker) - Remote

Overview

The role of the Customer Support Specialist is to assist our users during the Asian time zone via a number of channels - including but not limited to - our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram.

In Short

• Respond to customer queries in a timely manner with professionalism
• Monitor various communication channels
• Perform document checks as per standard procedures
• Escalate enquiries when necessary
• Work closely with internal partners across regions
• Contribute to FAQ/Solutions documentation
• Look for ways to improve customer service

Requirements

• Proficient in English and Korean
• Must have trading experience
• Experience resolving customer inquiries
• Ability to compute simple calculations on financial products
• Knowledge of cryptocurrency or blockchain is a plus
• Attention to detail and excellent communication skills
• Ability to troubleshoot effectively
• Enjoy helping people and being patient
• Capable of working under pressure
• Strong team spirit

Benefits

• Work in a young, passionate, and fast-growing team
• Deliver a 24/7/365 industry-leading support experience
• High level of independence in the role
• Opportunity to help each other grow