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Customer Support Specialist (Korean Speaker) - Remote

Posted 14 weeks ago

Overview

The role of the Customer Support Specialist is to assist our users during the Asian time zone via a number of channels - including but not limited to - our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram.

In Short

  • Respond to customer queries in a timely manner with professionalism
  • Monitor various communication channels
  • Perform document checks as per standard procedures
  • Escalate enquiries when necessary
  • Work closely with internal partners across regions
  • Contribute to FAQ/Solutions documentation
  • Look for ways to improve customer service

Requirements

  • Proficient in English and Korean
  • Must have trading experience
  • Experience resolving customer inquiries
  • Ability to compute simple calculations on financial products
  • Knowledge of cryptocurrency or blockchain is a plus
  • Attention to detail and excellent communication skills
  • Ability to troubleshoot effectively
  • Enjoy helping people and being patient
  • Capable of working under pressure
  • Strong team spirit

Benefits

  • Work in a young, passionate, and fast-growing team
  • Deliver a 24/7/365 industry-leading support experience
  • High level of independence in the role
  • Opportunity to help each other grow

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