Customer Support Specialist (Russian Speaker) - Remote

Overview

As a Customer Support Specialist at BitMEX, you will assist users during the Asian time zone through various channels, ensuring high-quality customer satisfaction and relationship management.

In Short

• Respond to customer queries professionally.
• Monitor community channels like Telegram and Discord.
• Perform document checks as per standard procedures.
• Escalate enquiries when necessary.
• Collaborate with internal partners across regions.
• Assist in updating FAQ/Solutions documentation.
• Continuously seek ways to improve customer service.

Requirements

• Proficient in English and Russian.
• Must have trading experience.
• Experience in resolving customer inquiries.
• Ability to compute simple calculations on financial products.
• Knowledge of cryptocurrency, blockchain, or trading is a plus.
• Excellent communication skills and patience.
• Ability to troubleshoot effectively.
• Enjoy helping people and being patient with customers.
• Capable of working under pressure.
• Cooperative with strong team spirit.

Benefits

• Work from home flexibility.
• Paid holidays and leave.
• Team building and offsite events.
• Remote working policy for working away from home country.
• Option to choose payment in fiat or crypto.