Chat and Email Technical Support Specialist for Property Rental Platform - Remote

Overview

This role involves providing exceptional technical support via email and chat for a property rental platform, focusing on troubleshooting and resolving user issues.

In Short

• Provide friendly and efficient customer support via email and chat.
• Resolve customer concerns proactively using troubleshooting skills.
• Investigate technical issues and escalate complex inquiries.
• Collaborate with technical and product teams.
• Identify and share insights on recurring customer challenges.
• Exceptional English communication skills required.
• 2+ years of experience in Customer Service and Technical Support.
• Technically savvy with web and mobile platforms.
• Adaptable to fast-paced environments.
• Familiarity with short-term rental platforms is a plus.

Requirements

• Exceptional written and spoken English communication skills (C1-C2 level).
• 2+ years of experience with Customer Service and Technical Support.
• Strong troubleshooting and problem-solving abilities.
• Proactive mindset and independent research skills.
• Understanding of basic system communication principles.
• Ability to handle high-volume queues and complex cases.

Benefits

• Hybrid working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package including medical, dental, and vision options.
• Access to free posture-based fitness workouts.
• Training opportunities and mentorship.