Clinical Service and Technical Support Specialist - Remote

Overview

The primary purpose of this role is to provide competent clinical service and technical support of SafeOp™ and other ATEC enabling technologies to hospitals, surgeon customers, and sales agent representatives, in one or two assigned development geographies. Further, this role aligns closely with marketing and sales leadership to achieve strategic company objectives in those geographies while using and growing skills as a driver of market development plans. This position requires travel.

In Short

• Works closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Department.
• Partners with Sales Operations, Customer Service, and Set Administration departments.
• Aligns with Marketing and Sales Leadership to achieve strategic objectives.
• Maintains knowledge of procedures, implant systems, and instruments.
• Adheres to written procedures for troubleshooting and support.
• Participates in field-based training for agents and employees.
• Assists with collection and dissemination of customer feedback.
• Provides prompt and accurate complaint reports.
• Increases knowledge of new developments in the market.
• Completes required administrative duties.

Requirements

• Experience in clinical service and technical support.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.
• Knowledge of medical technologies and procedures.
• Willingness to travel as required.

Benefits

• Opportunity for professional development and training.
• Engagement in company and industry events.
• Supportive work environment focused on customer satisfaction.