Strategic Account Manager (Japanese Speaking) - Remote

Overview

As a Strategic Account Manager at Panopto, you will manage and expand relationships with existing clients in Japan and APAC, focusing on upselling and negotiating software renewals while mentoring junior account managers.

In Short

• Manage and expand relationships with existing clients.
• Focus on upselling and negotiating software renewals.
• Assist customers throughout the customer lifecycle.
• Handle complex negotiations and resolve client issues.
• Develop account strategies to achieve upselling objectives.
• Provide technical advisory and training to clients.
• Conduct market research and competitive analysis.
• Collaborate with sales and marketing teams.
• Monitor account usage and customer satisfaction metrics.
• Provide accurate sales forecasts and updates.

Requirements

• Strong sales background and experience in account management.
• Exceptional interpersonal and communication skills.
• Ability to manage larger, complex accounts.
• Experience in upselling and software renewals.
• Knowledge of CRM tools and reporting systems.
• Understanding of technology platforms.
• Ability to conduct market research.
• Fluency in Japanese is required.
• Experience in the APAC region preferred.
• Ability to work independently and collaboratively.

Benefits

• Opportunity to work with a leading company in visual and audio-based learning.
• Collaborative and innovative work environment.
• Professional development and mentorship opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.