Senior Customer Partner - Region South Germany - Remote

Overview

As a Senior Customer Partner at Kyndryl, you will drive account growth and manage customer relationships in South Germany, focusing on building trust with clients and delivering solutions that meet their needs.

In Short

• Lead customer account management and relationship building.
• Drive proactive account growth for new clients.
• Negotiate contracts and close agreements.
• Develop trusted advisor relationships with stakeholders.
• Ensure timely delivery of solutions to customers.
• Collaborate with sales teams to identify new opportunities.
• Forecast and track key account metrics.
• Manage client requests and issue escalations.
• Maintain customer satisfaction and compliance.
• Focus on personal and professional development.

Requirements

• 7+ years of experience in account management or related roles.
• Strong communication and presentation skills.
• Experience with CRM software and Microsoft 365.
• Excellent negotiation and listening skills.
• Ability to manage multiple projects with attention to detail.
• Knowledge of IT business and technology trends.
• BA/BS or MA/MS degree in relevant fields.
• Consultative selling and relationship management experience preferred.
• Subject matter expertise in areas like Cloud or Cybersecurity is a plus.
• Strong verbal and written communication skills.

Benefits

• Access to employee learning programs and certifications.
• Opportunities for personal and professional growth.
• Support for well-being and family needs.
• Involvement in company-wide volunteering and giving initiatives.
• Inclusive workplace culture that values diversity.