Director, Customer Partner - Remote

Overview

The Director, Customer Partner at Kyndryl is responsible for revolutionizing relationship management, driving account growth, and building trusted relationships with top-level executives.

In Short

• Lead account management strategies and drive proactive account growth.
• Develop and maintain deep customer connections.
• Identify and qualify new opportunities with key decision-makers.
• Collaborate with sales team members for seamless account management.
• Own account P&L and ensure customer satisfaction.
• Utilize industry best practices to provide innovative solutions.
• Focus on minimizing erosion in renewals.
• Drive revenue growth and manage sales processes end-to-end.
• Promote a culture of diversity and inclusion within the workplace.
• Participate in employee learning and development opportunities.

Requirements

• 5+ years of experience in account P&L management.
• Deep knowledge of business and technology trends.
• Proven experience in managing sales processes.
• Strong focus on customer success and relationship management.
• Open-minded and empathetic approach to customer relationships.
• Japanese language proficiency is required.
• Bachelor's or Master's degree preferred.
• Experience in sales of technical solutions is a plus.
• People management experience is preferred.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Opportunities for hands-on experience and learning.
• Employee learning programs and certifications available.
• Company-wide volunteering and giving platform.
• Focus on employee well-being and support.
• Diversity and inclusion initiatives within the workplace.
• Opportunity for personal and professional development.
• Ability to bring your whole self to work.
• Access to exciting career opportunities.
• Curiosity-driven culture promoting innovation.