Service Design Subject Matter Expert - Remote

Overview

As a Service Design SME at Kyndryl, you will transform businesses through innovative service design and delivery, ensuring alignment between technology and business processes.

In Short

• Design and deploy process-driven solutions for customers.
• Analyze and improve business processes for efficiency.
• Collaborate with cross-functional teams and stakeholders.
• Utilize ITIL v4 principles in service design.
• Manage customer relationships and sales processes.
• Drive innovation and technology alignment with business outcomes.
• Provide expert knowledge in IT Service Management.
• Support continuous personal and professional development.
• Engage with diverse teams and promote inclusivity.
• Work with state-of-the-art resources on exciting projects.

Requirements

• 5+ years of experience in IT Service Management.
• Deep knowledge of ITIL, especially Service Design processes.
• Experience with hybrid service environments.
• Strong analytical and documentation skills.
• Familiarity with ITSM tools like ServiceNow.
• Understanding of Agile/DevOps methodologies.
• Knowledge of compliance standards like ISO 20000.
• Excellent communication and collaboration skills.
• Growth mindset and customer-focused approach.
• Ability to develop strategic visions for business processes.

Benefits

• Access to industry-leading learning programs.
• Opportunities for certifications in major technologies.
• Support for personal and professional growth.
• Inclusive workplace culture promoting diversity.
• Engagement in community service and volunteering.
• Comprehensive benefits reflecting employee diversity.
• Dynamic team environment with exciting projects.
• Investment in employee well-being and success.
• Access to a wide range of career opportunities.
• Encouragement of curiosity and innovation.