ServiceNow HRSD Subject Matter Expert - Remote

Overview

NetImpact Strategies is seeking to hire a Subject Matter Expert to join our talented delivery team in support of a Federal Agency. The ideal candidate will bring deep subject matter expertise in ServiceNow’s HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) suites, including experience advising on best practices, driving adoption, supporting agile release cycles, and optimizing enterprise platform performance.

In Short

• Serve as an SME for the implementation, enhancement, and sustainment of ServiceNow HRSD and WSD suites
• Advise stakeholders on underused ServiceNow features and innovative capabilities
• Drive process automation strategies for business value
• Lead configuration and functional enhancement of features and workflows
• Collaborate on product backlogs and release planning
• Coordinate release planning, testing, and documentation
• Ensure alignment with ServiceNow upgrade cadence
• Support configuration of reports, dashboards, and performance analytics
• Collaborate with governance bodies for release management
• Provide functional documentation and training for product adoption

Requirements

• Minimum of 8 years of relevant industry experience
• 4 years of expertise in ServiceNow HRSD/WSD
• Must be a U.S. citizen
• Relevant certification and professional license/membership
• Previous Federal Consulting Experience preferred
• Familiarity with platform integration best practices
• Knowledge of performance reporting and automation

Benefits

• Comprehensive medical, dental, & vision insurance
• 401(k) Plan with immediate vesting
• Generous Paid Time Off (PTO) policy
• Pet Insurance
• Tuition reimbursement and internal training programs
• Dynamic and collaborative work environment
• Team building activities and community volunteering