Customer Relationship Specialist - Japanese - Remote

Overview

The Customer Relationship Specialist role at Kyndryl involves providing analysis and solutions in IT infrastructure projects, while also focusing on customer satisfaction and operational execution.

In Short

• Hands-on role in analyzing and solving IT problems.
• Contributing to project planning and execution.
• Client interaction and expectation management.
• Opportunities for growth in IT and cloud technologies.
• Collaboration with Architects, Technicians, and PMs.
• Focus on customer success and relationship building.
• Continuous learning and certification opportunities.
• Involvement in multicultural teams.
• Experience in SCRUM or Project Management preferred.
• Fluency in Japanese and English required.

Requirements

• At least 3 years of relevant experience.
• Fluent in Japanese (JLPT N3 or above) and English.
• Proficiency in IT systems including networks and troubleshooting.
• Strong problem-solving and analytical skills.
• Experience with IT service management tools.
• Ability to explain technical information to non-technical individuals.
• Experience working with Japanese clients is a plus.
• Hands-on experience with cloud technologies is beneficial.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines.

Benefits

• Access to state-of-the-art resources and training.
• Employee well-being programs and benefits.
• Opportunities for volunteering and community engagement.
• Support for personal and professional development.
• Inclusive workplace culture.
• Career advancement opportunities.
• Access to industry certifications.
• Supportive team environment.
• Opportunity to work with Fortune 100 clients.
• Flexible working conditions.