Customer Relationship Specialist - West - Remote

Overview

Nutrafol is seeking a highly motivated Customer Relationship Specialist to provide exceptional customer service and operational support to professional partners, ensuring a high level of customer satisfaction.

In Short

• Provide superior customer service and operational support.
• Respond to customer inquiries via phone and email.
• Manage inbound orders and customer communications.
• Collaborate with the Business Development Manager.
• Utilize Salesforce daily for tracking communications.
• Build relationships to enhance customer satisfaction.
• Handle operational responsibilities for territory management.
• Maintain accurate records of customer interactions.
• Support onboarding processes for partners.
• Identify growth opportunities within accounts.

Requirements

• 3+ years in a call center or customer experience role.
• Experience with Salesforce and related platforms.
• Strong customer service and communication skills.
• A positive attitude and ability to learn.
• Ability to multitask and manage time effectively.
• Experience in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Track record of exceptional customer service.
• Aesthetic industry experience preferred.

Benefits

• Fully remote work experience.
• Comprehensive medical, dental, and vision package.
• 401K with 50% match.
• Quarterly Bonus Program.
• Flexible PTO.
• Company-wide wellness breaks.
• Free lunch on Tuesdays and Thursdays.
• Monthly wellness and internet stipends.
• Annual learning & development stipend.
• Free meditation app membership.
• Free Nutrafol subscription.
• Pet insurance and benefit programs.