Customer Relationship Specialist - Japanese - Remote

Overview

The Customer Relationship Specialist role at Kyndryl focuses on providing excellent customer service through analysis, documentation, and problem-solving in IT projects, requiring fluency in Japanese and a strong understanding of IT systems.

In Short

• Project-based role in customer relationship management.
• Analyze problems and offer timely solutions.
• Contribute to IT infrastructure planning and execution.
• Collaborate with Architects, Technicians, and PMs.
• Fluency in Japanese (JLPT N3 or above) required.
• Experience in SCRUM or Project Management preferred.
• Hands-on experience with cloud technologies is a plus.
• Excellent communication and interpersonal skills needed.
• Opportunities for professional growth and certifications.
• Inclusive workplace culture promoting diversity.

Requirements

• Minimum 3 years of experience in IT or technical setting.
• Proficient in IT systems, networks, and troubleshooting.
• Strong analytical and problem-solving skills.
• Experience with IT service management tools (e.g., Service Now, Jira).
• Ability to work independently and manage multiple tasks.
• Experience in working with Japanese clients preferred.
• Certifications in Japanese language proficiency preferred.
• Knowledge of Mainframe domain is a plus.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Employee learning programs for certifications.
• Support for personal and professional development.
• Opportunities to volunteer and give back to the community.
• Inclusive workplace culture promoting diversity.
• Support for well-being and family through various benefits.