Customer Relationship Specialist - Japanese - Remote

Overview

The Customer Relationship Specialist role at Kyndryl focuses on project-based work where you will analyze problems, document processes, and provide timely solutions, contributing to both current projects and long-term strategic planning of IT infrastructure.

In Short

• Hands-on role requiring system analysis and problem-solving.
• Contribute to project lifecycle and client interactions.
• Work closely with Architects, Technicians, and PMs.
• Opportunity for growth toward Architect or Distinguished Engineer roles.
• Fluent in Japanese and English required.
• Experience in IT systems and client communication is essential.
• Hands-on experience with cloud technologies is a plus.
• Proficiency in SCRUM or Project Management methodologies.
• Certifications in Japanese language proficiency preferred.
• Diversity and inclusion are valued in the workplace.

Requirements

• 3+ years of experience in a similar role.
• Fluency in Japanese (JLPT N3 or above) and English.
• Proficient in IT systems including networks and troubleshooting.
• Experience in client communication and negotiations.
• Excellent analytical and problem-solving skills.
• Hands-on experience with project management tools.
• Ability to work independently and manage multiple tasks.
• Experience with IT service management tools preferred.
• Knowledge of Mainframe domain is an advantage.
• Excellent communication and interpersonal skills.

Benefits

• Access to state-of-the-art resources and training.
• Opportunities for certifications with major tech companies.
• Support for personal and professional development.
• Diversity and inclusion initiatives.
• Employee well-being programs and benefits.
• Opportunities for community volunteering.
• Supportive work environment encouraging curiosity and innovation.
• Collaboration with Fortune 100 clients.
• Access to a wide range of career opportunities.
• Commitment to employee success and growth.