Customer Relationship Specialist - Japanese - Remote

Overview

The Customer Relationship Specialist at Kyndryl focuses on managing client relationships, analyzing technical issues, and contributing to IT infrastructure projects while ensuring customer satisfaction.

In Short

• Hands-on role in customer relationship management.
• Analyze problems and provide timely solutions.
• Contribute to current IT projects and strategic planning.
• Work closely with Architects, Technicians, and PMs.
• Opportunities for career growth and certification.
• Fluency in Japanese and English required.
• Experience in client communication and negotiations.
• Proficiency in IT systems and troubleshooting.
• Experience in SCRUM or Project Management.
• Knowledge of cloud technologies is a plus.

Requirements

• At least 3 years in a SME role, 5-7 years total experience.
• Fluent in Japanese (JLPT N3 or above) and English.
• Proven hands-on experience in SCRUM or Project Management.
• Excellent problem-solving and analytical skills.
• Experience with IT service management tools (e.g., Service Now, Jira).
• Certifications in Japanese language proficiency preferred (JLPT N2 or above).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage tasks.
• Experience in working with Japanese clients is preferred.
• Knowledge of Mainframe domain is a plus.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Opportunities for continuous learning and certifications.
• Support for personal and professional development.
• Inclusive workplace culture promoting diversity.
• Comprehensive employee benefits reflecting diverse needs.
• Company-wide volunteering and giving platform.
• Access to industry-leading learning programs.
• Opportunities to innovate and build new capabilities.
• Supportive work environment with growth opportunities.
• Encouragement of curiosity and innovation.