Enterprise Account Partner - Remote

Overview

The NinjaOne Enterprise Account Partner role is responsible for managing and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.

In Short

• Own and grow relationships within a portfolio of strategic enterprise accounts.
• Drive customer retention, adoption, and long-term success through proactive account management.
• Lead Executive Business Reviews (EBRs/QBRs) and account strategy discussions.
• Identify and drive expansion opportunities through cross-sell and upsell initiatives.
• Partner cross-functionally with Sales, Product, Support, and Leadership teams.
• Monitor account health and advocate for enterprise customer needs.
• Present data-driven insights and strategic recommendations.

Requirements

• Proven experience managing and growing strategic enterprise SaaS accounts.
• Experience partnering with executive stakeholders in complex organizations.
• Strong business acumen with the ability to translate technical capabilities.
• Demonstrated success leading Executive Business Reviews and account planning.
• Ability to navigate cross-functional organizations and influence outcomes.
• Highly organized, proactive, and solutions-oriented.
• Experience within IT Operations or adjacent enterprise technology environments preferred.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan to help prepare for your financial future.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.