Customer Success Manager, Channel - Remote

Overview

The Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs, ensuring Channel excellence through conflict management, contract agreement, and process adherence.

In Short

• Consistently meet and maintain your relationship with NinjaOne channel partners and customers
• Drive Net dollar Retention through cross-sell upsell activities
• Manage communications and employ conflict resolution with customers
• Track and coordinate activities for each account
• Negotiate and closing contracts
• Analyze marketing trends and predictions
• Determine customer needs and propose appropriate solutions
• Identify new sales opportunities within existing accounts
• Secure leads for potential customers and appointments for the lead with a sales team member
• Gather information on the lead’s budget, authority, need, and timeline

Requirements

• 3-5 years’ experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
• Thorough understanding of the reseller channel and what it takes to enable partner growth
• Experience building and maintaining a strong network of partners
• Strong written and verbal communication skills
• Analytical, strategic mindset with proven problem-solving skills
• Excellent customer service skills, with exceptional business and technical acumen
• Ability to stay organized and thrive in a fast-paced, collaborative team environment

Benefits

• Collaborative, kind, and curious community
• Flexibility needs with full-time work that is hybrid remote
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan for financial future preparation
• Unlimited PTO for work-life balance
• Opportunities for growth and advancement