Technical Support Specialist - French - Remote

Overview

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences.

In Short

• Work a set schedule during office hours Monday to Friday
• Provide prompt, accurate follow-up to tickets and support calls
• Flourish under limited supervision
• Fluent in Windows troubleshooting
• Fluency in Mac troubleshooting is a plus
• Experience with Linux troubleshooting desired
• Collaborate with internal departments to resolve product issues
• Create and deliver product training to partner teams
• Share knowledge of issues and resolutions with partner teams
• Other duties as needed

Requirements

• Fluent in French and English
• Excellent oral and verbal communication skills
• Bachelor's degree in Computer Science or equivalent experience
• At least 2 years experience in customer service/support
• Proficient in Windows, knowledge of MacOS, understanding of Linux
• Previous experience with Zendesk is a plus
• Able to prioritize based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills for teamwork
• Understanding of virtualization and basic networking

Benefits

• Flexible working hours with hybrid office options
• Personal and professional growth opportunities
• Lunch covered by NinjaOne 3 times/week at the office
• Access to Corporate Benefits Platform with discounts
• Skill development through training platform
• Competitive compensation
• Collaborate with an international workforce
• Work environment in the heart of Berlin